Terms of service

Terms of Service

Last updated: 9 January 2026.

Refund Policy

1.  7-Day Money-Back Guarantee.  This programme comes with our 7-day, no-questions-asked money-back guarantee. If you decide within 7 days of purchase that it’s not right for your family, email us at support@behardtohack.com for a full refund. We’ll process it within 48 hours via your original payment method.

2.  Statutory Cancellation Rights (UK/EU).
 This is digital content delivered immediately upon purchase (or within 24 hours). By completing your payment and agreeing to these Terms, you explicitly request and consent to immediate access, which ends your statutory 14-day “cooling-off” right to cancel under the Consumer Contracts Regulations 2013. This applies once delivery begins, except where content is faulty or not as described.

3.  Faulty or Non-Delivered Content. 
If emails fail to arrive, are inaccessible, or materially differ from the programme description at purchase, you retain full statutory rights to reject or refund under Consumer Rights Act 2015. Contact us immediately - we’ll resolve within 7 days.

4.  How to Request a Refund? 

Simply reply to your purchase confirmation email or contact support@behardtohack.com stating “refund request.” Include your order ID (from Stripe receipt). No explanations needed for 7-day guarantee claims.

5.  Refund Exclusions.
No refunds after 7 days except for:
• Faulty/non-delivered content (statutory rights).
• Exceptional circumstances at our discretion.
Refunds exclude any third-party fees. All decisions final.
Who We Are

Be Hard to Hack Limited is a company registered in England and Wales, and operates under the brand name “Be Hard to Hack.” Company Registration Number: 16268757.

Our registered address is: Be Hard to Hack Limited, c/o Westcotts (SW) LLP, Plym House, 3 Longbridge Road, Marsh Mills, Plymouth, Devon, United Kingdom, PL6 8LT.

This website, https://behardtohack.com, is operated by us.

Be Hard to Hack provides access to digital programmes, tools, and content designed to help families stay safer online.

We do not supply physical goods.

By using our Website, you confirm that you accept these Terms of Service and agree to comply with them.

If you do not agree, please do not use our Website.

We recommend printing a copy of these terms for future reference.

Related Policies

These Terms of Service refer to the following additional policies:

Definitions:
  • “Website” means behardtohack.com and all subdomains or content delivered via this platform
  • “Digital Content” means any digital resources, videos, learning modules, downloads, and access tools you access via our platform
  • “We”, “Us”, “Our” refers to Be Hard to Hack Limited

Use of Digital Content

When you purchase or access digital content from our Website, you are granted a personal, non-commercial, non-transferable licence to view, access, and use that content.

You may not:
  • Reproduce or redistribute any of our content
  • Share your login or access credentials
  • Publicly perform, broadcast, or display our content
  • Use our material for commercial purposes without permission

All intellectual property rights in the digital content remain with us or our licensors.


Prohibited Use of the Website

You agree not to:
  • Violate these Terms of Service
  • Copy, modify, reverse engineer, or exploit the Website or its content
  • Use any automated system to access the site beyond typical human usage
  • Attempt to gain unauthorised access to our systems
  • Introduce malware, viruses, or perform any denial-of-service attacks
  • Use the Website for unlawful or unauthorised purposes
  • Frame, mirror, or deep-link to the Website without permission

Any breach of these terms may result in immediate suspension or legal action.


Website Content and Accuracy

We own or license all rights to the content published on this Website, including intellectual property, trademarks, and other proprietary materials.

You may:
  • View and display content for personal use
  • Print individual pages or save content for offline viewing (for non-commercial use only)
You must not:
  • Modify or misrepresent any downloaded or printed materials
  • Separate graphics from accompanying text
  • Use any content for commercial gain without a licence
  • Reuse content on another platform without express permission

We aim to keep the content accurate, but make no guarantees that it is complete, current, error-free, or appropriate for your individual needs.

Always seek independent advice before acting on information from our Website.

We are not liable for any damage to your device or data due to downloads from our Website.


Children’s Privacy

This Website is designed for parents, carers, and educators.

It is not intended for use by children under 13.

We do not knowingly collect personal data from children.

If you believe we’ve unintentionally collected data from a child, please contact us immediately at support@behardtohack.com.


Availability

We do not guarantee that our Website or content will always be available or error-free.

We may suspend, restrict, or change access for business or legal reasons, without prior notice.

You are responsible for ensuring that anyone accessing our Website via your connection complies with these terms.


Disclaimers, Limitations of Liability, and No Guarantee of Outcome

We provide the Website and all content “as is”, without warranties of any kind, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee:
  • Continuous or uninterrupted access to the Website
  • That content will be free from malware or other harmful components
  • That files, links, or downloads will be secure, error-free, or compatible with all devices or systems

To the maximum extent permitted by law, we will not be liable for:
  • Business-related losses (including profit, revenue, or opportunity)
  • Indirect or consequential damages
  • Losses arising from malware, failed updates, or user error

If you are a consumer, you agree not to use the Website for business or commercial purposes.


No Guarantee of Outcome

Our mission is to help families build digital confidence and reduce online risks through education, awareness, and proactive guidance.

However, we make no guarantees, express or implied, that using our content, programmes, or advice will prevent harm, financial loss, or specific outcomes.

By using our Website and digital programmes, you acknowledge and agree that:
  • We are not liable for any incident, emotional harm, financial loss, or online harm experienced by you or your child, even if you have followed our content or recommendations in good faith
  • The nature of digital threats is constantly evolving, and no preventative approach can eliminate all risks
  • You are fully responsible for how you interpret and implement the information we provide, and for the choices made within your household
To the fullest extent permitted by law, you agree to hold Be Hard to Hack, its creators, contributors, and partners harmless from any claims or liabilities arising from your use of our content or reliance on it.


Indemnity

You agree to fully indemnify and hold harmless Be Hard to Hack, its parent company, affiliates, directors, employees, and partners from any claims, damages, losses, or liabilities resulting from:
  • Your breach of these terms
  • Misuse of the Website or its content
  • Use of another person’s account or login credentials
  • Content you upload, post, or share that infringes the rights of others

User-Generated Content

If you upload or share content via our Website:
  • You confirm you own or have permission to share that content
  • You grant us a licence to use, reproduce, store, and share that content
  • You must not post unlawful, misleading, or harmful content
  • We reserve the right to remove content that violates our policies

We may disclose your identity to third parties claiming IP or privacy rights violations.

We do not store terrorist content.


Third Party Links

Links to third-party websites are provided for convenience only.

They do not represent endorsements, and we are not responsible for the content or accuracy of any third-party sites.

If you visit other websites via links on ours, their terms and privacy policies apply.


Privacy and Data Protection

We handle personal data in line with the UK GDPR and the Data Protection Act 2018.

For full details, please read our Privacy Notice.


Subscription Terms and Auto-Renewal

Some of our digital programmes are offered as annual subscriptions.

By purchasing a subscription, you agree to the following terms:

  • Auto-Renewal: Your subscription will automatically renew every 12 months unless cancelled before the renewal date
  • Notification: We will email you a renewal reminder at least 7 days before your next billing date, using the email address associated with your account
  • Billing: Your original payment method will be charged the then-current rate, unless you cancel in advance
  • Cancellation: You may cancel your subscription at any time via your account settings or by contacting support@behardtohack.com

Cancellations take effect at the end of your current billing period. No partial refunds are given for unused time.

If we are unable to process your payment (e.g. due to an expired card), we may suspend your access until the issue is resolved.

By continuing to use your subscription after renewal, you confirm your acceptance of the renewed service period and associated charges.

If your local consumer laws require additional notice or cooling-off rights, we will comply with those obligations.


Legal and General
  • We may transfer our rights and obligations to another organisation, and will notify you if we do
  • These terms are governed by the laws of England and Wales
  • If you are a consumer, the courts of England and Wales have exclusive jurisdiction
  • If you are a business, any disputes (including non-contractual matters) are also subject to the exclusive jurisdiction of the courts of England and Wales
  • If a term is found unlawful or invalid, the rest still apply

We may update these terms at any time.

The most recent version will always appear on this page.


International Use and Local Compliance

We welcome users from around the world. However, our services and digital content are delivered in accordance with the laws of England and Wales.

If you are accessing this Website or purchasing from outside the UK - including the United States, Canada, Australia, or New Zealand - you are responsible for ensuring that your use of the Website and purchase of digital products comply with local laws and regulations, including any applicable consumer rights, tax obligations, or content restrictions.

By using our services, you confirm that:
  • You understand and accept that UK law governs this agreement, regardless of your location
  • Any dispute arising from use of the site will fall under the exclusive jurisdiction of the courts of England and Wales
  • Refunds and cancellation rights will be provided in accordance with our Refund Policy, which meets or exceeds consumer rights in most countries for digital goods
If you are a resident of Australia, Canada, or certain US states (e.g. California), additional protections may apply under your local law. Please refer to your national consumer law body for more information.

We are happy to clarify any of the above.

Contact: support@behardtohack.com